1. REVIEW
different possible situations of aggressive behaviour.
You will be better prepared to deal with aggressive behaviour
if you
have thought about the different types of situations you might
face in your workplace that could become threatening to yourself
or others. Some people don’t want to think about bad
things happening, but it’s not being negative to prepare
for potential bad situations. If you haven’t thought
about what you might do, you are not as likely to do the best
thing to avert danger or injury. Be aware of your surroundings
and have an appropriate level of watchfulness given the circumstances.
2. RECOGNIZE body language
and behaviour.
Know how to read a person’s body language and watch
their behaviour. What level are they at? Are they anxious,
verbally aggressive, or physically aggressive? You can learn
how to recognize behaviours which can give you an idea of
how likely an aggressive incident is.
3. RESPOND with actions
appropriate to the behaviour of the client. Through use
of nonverbal, verbal, and physical responses, your response
can lessen the likelihood of the behaviour escalating. Know
when the situation is escalating and who to call for help.
Chance favours the prepared mind –
this means that you are more likely to respond in a helpful
and safe way to an aggressive situation if you have thought
about possible scenarios ahead of time and have learned
the skills to defuse the situation. It’s not just
chance that you will be able to manage the aggressive client
– it takes skills and planning ahead! To learn the
skills you need to recognize and deal with various aggressive
situations and clients,
join us for training in Prevention
and Management of Aggressive Behaviour.