Supplying our stakeholders and colleagues with the science, products and services that meet all agreed upon requirements and expectations is the cornerstone of our success. We achieve this through the effective transfer and exchange of practical and useful knowledge, and a commitment to evidence-based science. We strive to be the best by promoting better practices, setting the standard for our industry, committing to ensuring the quality of our deliverables, and enhancing the quality of life for our stakeholders through knowledge transfer. We take pride in what we do, and constantly strive to grow and change with the organization. This requires an environment where all workers are responsible and accountable for the quality of their work.

We believe that sharing a common vision and working together as an integrated team is best for the success of the whole organization. Team spirit means we value the unique skills, knowledge and experience of each team member. It enables us to support the efforts of our teammates, openly express our view points, have a unified commitment to our decisions, and set and achieve goals that support the organization’s priorities.

We believe our behaviour must reflect our values at all times. This means acting with integrity, being ethical, respecting confidentiality, and being accountable. We promote honest relationships with and between our stakeholders and are open to appreciating their views. Our interactions with colleagues are respectful and trustworthy. We respect the privacy of each other and of our stakeholders.

People are our most important asset. We show this through trust, respect, inclusion, treating each other equally, valuing diversity, tolerating individual differences, recognizing contributions and making a commitment to learning and development.

Continuous learning means always looking for new ways to improve, learning from our successes and mistakes and seeking change that will contribute to our success. We value intelligence, experience, knowledge acquisition and training, and we are committed to providing the time needed for organizational reflection and personal growth.

We believe having an insatiable desire for knowledge leads to the development and implementation of beneficial change. We are open to constantly learning, investigation and finding better ways to perform. We strive to be ahead of the curve and embrace interdisciplinary science in order to get there. We believe that intelligent risk taking supports an environment of creativity, innovation and continuous improvement, and that it is important to learn from our mistakes to ensure they are not repeated.

Recognizing that we are a bipartite organization borne from a collaboration of healthcare unions and employers, serving multiple parties, we include all our stakeholders in matters that concern them, weighing each side objectively, and ensuring stakeholder equality. We promote and nurture the contributions of management and labour and value the contribution of both. We believe that this collaboration defines our success and extends to our day-to-day work environment.